Terms and conditions

DrivingScout provides its services to you subject to the following terms & conditions, which you accept by using the service. DrivingScout reserves the right to amend these terms and conditions at any time, but will endeavour to notify all affected customers however DrivingScout cannot be held responsible in the event such a notification is not sent or received.

  1. All software and services are provided by DrivingScout Ltd (the company), and are on an 'as is' and 'as available' basis with no warranties of any kind. This does not affect your statutory rights.
  2. By using DrivingScout, and providing us with your driving licence number, you agree to us making changes to your driving test date and time on your behalf.
  3. The company has no affiliation with the Driver and Vehicle Standards Agency (DVSA). Subscription to this service does therefore not guarantee to find you an earlier test date. However, if no date is found, a full refund will be given so you are not left out of pocket. Under no circumstances will a refund exceed the original amount paid to us. DrivingScout reserves the right to determine the amount and method of refunds at all time, and to hold a refund for an indefinite time if a refund cannot be made to the original payment method (for fraud prevention reasons).
  4. When auto-booking is not in use, we cannot confirm exact test dates and times, but only reserve them, and will confirm the booking once confirmation has been received that the date and time is suitable - after which time an attempt will be made to confirm the booking. Reservations which have not been converted to bookings expire after approximately fifteen minutes. The reservation period begins when we reserve the test on the DVSA system, not when the notification is received, and DrivingScout cannot be held responsible for delivery delays in the SMS and email networks, such delays could mean that your reservation notification arrives after the expiry period of the reservation although this has never happened to date.
  5. If you accept a test date, it then becomes your responsibility to cancel it, if needed, or to inform us you wish to change it again.
  6. We cannot be held responsible for the DVSA changing the date and/or time of your test, or for them cancelling the test due to driving examiner illness, or due to weather conditions, such as snow, ice or fog.
  7. The learner driver is responsible for turning up to the driving test, taking the correct documents and ensuring that the car they use is suitable for the test. We cannot be held responsible for any tests cancelled due to reasons that are the responsibility of the learner driver or their driving instructor including, but not limited, to the above learner driver responsibilities.
  8. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your purchase and request a full refund of your payment, within 14 days from purchase, as long as the service is yet to begin. The service starts as soon as we start searching for practical tests for you, which will normally start soon after payment and entry of your preferences.
  9. We will record details of usage of the service including, but not limited to, your personal details provided at the time of taking out the services, search times, dates and times that are found, and emails and SMS messages that are sent to you, and received from you.
  10. By giving us your details you agree to us passing your information to the DVSA in order to change your driving test. Where applicable, driving test alerts will be sent to you by our third party communication supplier based in the US. We will not send them your personal information. All details will be held by us in accordance with the Data Protection Act.
  11. Each account purchased from us can only be used to search for practical driving tests on behalf of the owner of the driving licence number that is entered in the driving licence number box on the account preferences form. We reserve the right to suspend accounts without refund where we believe the account is not being used according to this rule. We will make reasonable efforts to contact you before suspending your account. If you are a driving instructor and wish to use our services, please contact us to discuss our services that have been specifically designed for use by driving instructors.
  12. By registering your details with the company, you agree to the company sending you emails and SMS messages to the email address and mobile telephone number you provide on registration. Your personal details will not be passed on to third parties.
  13. All content included on this site, including text, graphics, logos, button icons, images and software, is the property of the company or its content suppliers and is protected by international copyright laws. All programs used on this site are the property of the company or its software suppliers and are protected by international copyright laws. Any attempt at reverse engineering, disassembly, or de-compilation of programs, unless it is explicitly permitted, is prohibited by law.
  14. If a chargeback is raised for payments made to us without any prior request for a refund directly to us via email, we will levy £29 charge to you. This is to cover the costs and penalties PayPal charge us due to the dispute process which are enforced by them.