[email protected]
9am - 5pm
BOOK NOW

Frequently Asked Questions

Here, you will find a list of the most common questions we get asked by our customers. If you have a question that isn't covered here, please contact us via our contact page and one of the team will get back to you as soon as possible.
How long will it take to find me a cancellation?

Given the current situation with the pandemic, this is a fluid situation. Some people get a cancellation the same day, and some may take a week or more. The more open you are to tests (bigger range, more availability during the day) the quicker you will see cancellations. Rest assured, we will find you something.

Are you associated with the DVSA?

No - we are not affiliated or associated with the DVSA in any way. We use the same service to search that is open to you - but we do so often we can pretty much guarantee we'll find you something!

Do I need to have an existing booking?

Yes - you need to have an existing booking to use our service. But it can be for any date or time or test centre - it just has to be a valid booking. You can let us know when signing up if you want us to find you one at a different test centre. If you can't find any availability, then on the 5th step of booking a test (where you select a centre), you can use the button at the bottom of the page to book an 'on hold' test which will still work with our system meaning we will be able to find you a cancellation.

Why do you need a test booking? How can I book a test if there is NO availability? Can't you book a test?

Our searching fee cannot cover the £62+ DVSA booking fee. We do need you to pay this to the DVSA directly, this way once we do find a cancellation, we can update your booking for you requiring no effort on your part.

June 2021 update: Previously we advised to book a test "on hold" but the DVSA is preventing candidates from doing this unless they have a specific reason.

You can search for postcode "AB10" when booking a test. Keep clicking "show more centres" until you find one with availability, then book that test. As long as the booking is future dated and paid for, we can update it with a local cancellation. If you cannot find one, please follow the steps to book a test on hold anyway - then use our system to find you ANY date a few months away so the DVSA will not cancel your "on hold" booking.

To book a test "on hold" do the following:

  1. Open this page: https://www.gov.uk/book-driving-test
  2. Proceed to fill in the form
  3. When requested to select a test centre, pick any and when it shows no availability then go to the bottom of the page and there will be a button to book a test "on hold"
  4. Proceed and pay for this booking. You now have a test booked which can be used with us

Can I use this service if my test is on hold?

Yes - our system works even if your test is on hold (with no date or time). As the booking is paid for, we can update it with a real date/time once a cancellation is found.

My theory test is expiring soon, I can't book a test at my test centre. How can I use your service?

Please follow the instructions in our 'How can I book a test' question above.

Can I choose what test centre you search for cancellations at?

Yes, as part of signing up, you can opt to change your test center

I've booked my test already but it's 3 months away. Can you help me find one sooner?

Absolutely! We want you to get your license as soon as possible. We do this by scouting for people who cancel their driving test bookings and then we offer those spots to you so that you can get your test done within weeks, not months

How do you find the cancellations?

We have a specialist team and custom technology that helps us search for driving test cancellations in real time. When we find one that matches your preferences, we let you know straight away. If the time works for you, we'll book you in and the DVSA will send you an immediate confirmation.

If not, we will keep searching!

How do I pay you?

You can pay via debit/credit card or PayPal - whatever you prefer.

What does "unlimited" cancellations really mean?

It means exactly that. We'll keep offering you cancellations until you're happy with that date and want to take that test.

Note: there is a DVSA rebooking 'limit' once you update your test too many times. But cancelling (refunding) that test and booking again works around it 100% of the time

Are there any hidden costs?

Nope - you only need an existing (valid) test booking. We don't like shady fees. And if you don't get a driving test booking faster, we'll give you a refund. No questions asked.

Can I get a refund after I've paid?

Yes, provided you have given us at least 3 weeks to search for cancellations for you and we have not offered a single cancellation that meets the requirements of your search.

Refunds in any other case are not possible. If you've not given us a valid booking, you can retain the link to use if you fail your test or gift it to a family member or friend.

How can I login to my account?

Every email we send you contains a unique account link. Please proceed through that link to login to your account

Can I use this service in Northern Ireland?

Unfortunately we only support the DVSA service which covers England, Scotland and Wales.

Do you have a mobile app?

No - we don't need to search for cancellations using your phone/internet connection so we aren't investing in an app right now.

Can driving instructors / ADIs use this for their students?

Yes, absolutely. You can sign up normally, simply put your own email address and phone number and the students details everywhere else. We also have a commission system in place, please email [email protected] for more information and to sign up.

I've failed my test, how do I request a free retest cancellation?

Sorry to hear you've failed your test. Please click here to arrange this. If you have already used your free retest, you'll need to sign-up and pay again. Please note, retests are a legacy feature that was available until 4:30pm on 15th July 2022. To avoid a significant price rise due to increased costs, we introduced a smaller increase but removed retests so customers aren't forced to pay for the insurance policy of a retest that they may never need.

I've lost (or did not receive) the link to update my preferences

Please click here to recover the update link to change your preferences